Who issues the refund
SimQuota subscriptions are billed through Apple. We never touch your payment method, and we don't process refunds directly. All refund requests go through Apple.
This is standard for every iOS subscription app — including Spotify, Netflix, 1Password, you name it.
How to request a refund
- Go to reportaproblem.apple.com and sign in with the Apple ID that paid for the subscription.
- Find the SimQuota charge in your purchase history.
- Tap "Report a Problem" → pick a reason → submit.
- Apple typically responds within 24–48 hours.
What gets approved
Apple's refund decisions are at their discretion, but in practice they approve refunds for:
- Accidental subscriptions (tapped buy by mistake)
- Charges within roughly 60 days of purchase, especially if usage was minimal
- Cases where the app didn't function as advertised
- Subscriptions a child or family member made without permission
What's less likely to get a refund: subscriptions used heavily for many months, then cancelled and requested back.
Free trial cancellation
The 14-day free trial doesn't charge your card. To avoid being charged when the trial ends:
Settings → Apple ID → Subscriptions → SimQuota → Cancel
Apple sends a reminder 24 hours before the trial ends. Cancel any time before that point and you'll never be charged.
Cancelling a paid subscription
Same flow as the trial:
Settings → Apple ID → Subscriptions → SimQuota → Cancel
You keep Pro access until the end of the period you've already paid for. We don't pro-rate — that's an Apple-level decision, not ours.
EU consumer rights — 14-day cancellation
If you live in the European Union, the European Economic Area, or the United Kingdom, the Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013 give you the right to cancel a paid subscription within 14 days of purchase, without giving a reason.
For SimQuota Pro and Pro Family — both digital subscriptions delivered immediately on purchase — you can exercise this right as follows:
- Express consent + waiver — by tapping "Subscribe" you (a) consent to immediate performance of the subscription before the 14-day cancellation period expires and (b) acknowledge that you lose the right of withdrawal under Article 16(m) of the Directive once supply has begun. This is the standard waiver Apple's App Store presents on your behalf.
- If you change your mind anyway, you can still cancel and request a refund through Apple within 14 days: open
reportaproblem.apple.comwithin 14 days of purchase, select your SimQuota subscription, and choose "Request a refund." Apple processes the request under their own policy; EU consumers are entitled to a full refund within 14 days of cancellation in most cases. - If Apple denies a 14-day EU/UK request that you believe is valid, email [email protected] with the receipt and we will escalate to Apple on your behalf or refund you directly where possible.
What we'll happily do
If Apple denies your refund and you genuinely have a problem (bug, broken feature, billing weirdness), email us. We can sometimes nudge Apple on your behalf, and we'll always try to make it right.
The honest bit
We're an indie shop — refunds matter to us. If you've subscribed and SimQuota isn't doing what you expected, we'd rather refund you and learn why than have an unhappy subscriber. Tell us what didn't work.
Questions about this policy? Contact us. For Apple's full terms see the App Store Terms of Service.